{"id":3,"date":"2026-09-01T14:27:10","date_gmt":"2026-09-01T14:27:10","guid":{"rendered":"https:\/\/drjackks.com\/?page_id=3"},"modified":"2026-10-08T11:25:46","modified_gmt":"2026-10-08T11:25:46","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/drjackks.com\/en\/privacy-policy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"3\" class=\"elementor elementor-3\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3083b5b3 e-flex e-con-boxed e-con e-parent\" data-id=\"3083b5b3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5ddc1bb8 elementor-widget elementor-widget-text-editor\" data-id=\"5ddc1bb8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t\n<h5 class=\"wp-block-heading\">Privacy policy<\/h5>\n<p>This policy explains what data we keep when you message Hit Shoes (Dr. Jack) on WhatsApp,\nFacebook (Messenger) or Instagram, why we keep it, who sees it and how you can have it deleted.<\/p>\n<h5>Who we are<\/h5>\n<p>The data controller is HIT SHOES SH.P.K., which trades as Dr. Jack, based on the Ferizaj\u2013Prishtina\nhighway (Magjistrale Ferizaj-Prishtin\u00eb), Ferizaj, Kosovo. For any question about your data:\nkrondrjack@gmail.com.<\/p>\n<p><a href=\"mailto:krondrjack@gmail.com\">email krondrjack@gmail.com. Step by step: see \u201cData deletion\u201d below.<\/a>.<\/p>\n<p>ThePluton Studio L.L.C. built the system and maintains it as a data processor, only on Hit Shoes'\ninstructions.<\/p>\n<h5>What data we keep<\/h5>\n<ul>\n<li>\n<p>your name and phone number;<\/p>\n<\/li>\n<li>\n<p>your profile name and ID on WhatsApp, Facebook or Instagram;<\/p>\n<\/li>\n<li>\n<p>your address and city, when you place an order;<\/p>\n<\/li>\n<li>\n<p>the messages and photos you send us;<\/p>\n<\/li>\n<li>\n<p>health information, only if you mention it yourself in the chat.<\/p>\n<\/li>\n<\/ul>\n<p>We never ask for card or bank account numbers. Please don't send them in the chat.<\/p>\n<h5>Why we use it<\/h5>\n<ul>\n<li>\n<p>to answer questions about our products, prices, sizes and stock;<\/p>\n<\/li>\n<li>\n<p>to take and deliver orders;<\/p>\n<\/li>\n<li>\n<p>so staff can help you when they take over the chat;<\/p>\n<\/li>\n<li>\n<p>for a single reminder message, only within 24 hours of your last message.<\/p>\n<\/li>\n<\/ul>\n<p>We don't use your data for advertising and never sell it.<\/p>\n<h5>Our legal basis<\/h5>\n<p>Answering you and handling your order: because you asked us to, and to carry out the sale.<\/p>\n<p>The single reminder message and keeping the system secure: Hit Shoes' legitimate interest in\nserving you well. You can object at any time, and we stop<\/p>\n<p>You can object at any time, and we stop.<\/p>\n<p>Health information: only because you chose to share it, and only so staff can answer you.<\/p>\n<h5>The virtual assistant<\/h5>\n<p>The first replies come from Hit Shoes' virtual assistant, a program that uses artificial intelligence. Staff\nsee the conversations and can take over at any time, and you can ask to talk to a person at any time<\/p>\n<p>Health questions go to staff: the assistant gives no health advice, and this information is never used for\nselling.<\/p>\n<h5>Who receives your data<\/h5>\n<p>Meta Platforms (WhatsApp, Facebook, Instagram) delivers the messages between you and us,\nunder its own terms and privacy policy.<\/p>\n<p>OpenAI (USA): parts of the conversation are sent through its API so the assistant can write the\nreply.<\/p>\n<p>OpenAI doesn't use them to train its models and doesn't store them for us; it may keep them\nfor up to 30 days to prevent abuse (longer only if the law requires it), then deletes them. Because\nOpenAI is in the USA, this part of the conversation leaves Kosovo and the European Union.\nHit Shoes' server, in the European Union, where conversations and orders are stored.<\/p>\n<p>Hit Shoes' server, in the European Union, where conversations and orders are stored.<\/p>\n<p>ThePluton Studio L.L.C., which set up the system and maintains it.<\/p>\n<p>Nobody else receives your data unless the law requires it.<\/p>\n<h5>How long we keep it<\/h5>\n<p>Conversations, and the technical logs that contain them, are deleted automatically 12 months after\nthe last message.<\/p>\n<p>The shop's test chats and the backups are deleted after 14 days.<\/p>\n<p>Orders are kept as long as Hit Shoes needs them for delivery, exchanges and its accounts.<\/p>\n<p>Copies of conversations inside Meta's apps (Hit Shoes' inboxes on WhatsApp, Facebook and\nInstagram) are managed by Hit Shoes.<\/p>\n<h5>Deleted and edited messages<\/h5>\n<p>When you unsend a message on Instagram, we delete it automatically too.<\/p>\n<p>If you edit a message after sending it, the reply you got stays as it was. On WhatsApp the edit\ndoesn't reach us, so the original text is kept.<\/p>\n<h5>Your rights<\/h5>\n<p>Under Law No. 06\/L-082 on the Protection of Personal Data, you have the right to:<\/p>\n<ul>\n<li>\n<p>access your data and get a copy of it;<\/p>\n<\/li>\n<li>\n<p>have it corrected;<\/p>\n<\/li>\n<li>\n<p>have it deleted;<\/p>\n<\/li>\n<li>\n<p>object to its processing, for example to the reminder message;<\/p>\n<\/li>\n<li>\n<p>complain to the Information and Privacy Agency (AIP).<\/p>\n<\/li>\n<\/ul>\n<p>To have your data deleted, write \"delete my data\" (or \u00abfshini t\u00eb dh\u00ebnat e mia\u00bb) in the same chat, or <a href=\"mailto:krondrjack@gmail.com\">email krondrjack@gmail.com. Step by step: see \u201cData deletion\u201d below.<\/a>. Step by step: see \u201cData deletion\u201d below.<\/p>\n<h5>Data deletion<\/h5>\n<p>You can ask Hit Shoes (Dr. Jack) at any time to delete your conversations and data from WhatsApp,\nFacebook (Messenger) and Instagram.<\/p>\n<h5>How to ask<\/h5>\n<p>Write \"delete my data\" (or \u00abfshini t\u00eb dh\u00ebnat e mia\u00bb) in the same chat where you wrote to us, on\nWhatsApp, Facebook (Messenger) or Instagram. The request goes to staff.<\/p>\n<p>Or email <a href=\"mailto:krondrjack@gmail.com\">email krondrjack@gmail.com. Step by step: see \u201cData deletion\u201d below.<\/a>with the channel and the profile name or phone number you wrote\nfrom, so we can find the conversation<\/p>\n<p>Hit Shoes deletes the data within 30 days and confirms it in the chat or by email.<\/p>\n<h5>What is deleted<\/h5>\n<ul>\n<li>\n<p>the conversation: messages and photos;<\/p>\n<\/li>\n<li>\n<p>your profile name and ID, phone number and the address saved in the chat;<\/p>\n<\/li>\n<li>\n<p>scheduled reminder messages;<\/p>\n<\/li>\n<li>\n<p>the technical logs that contain the conversation.<\/p>\n<\/li>\n<\/ul>\n<h5>What is kept<\/h5>\n<p>Orders (what you ordered, the price and the delivery address) are kept as long as Hit Shoes needs\nthem for delivery, exchanges and its accounts. If you want them deleted too, say so: Hit Shoes\ndeletes or anonymizes them unless the law requires keeping them.<\/p>\n<p>Daily backups roll off on their own within 14 days; after that your conversation is nowhere on our\nside (orders are kept as described above).<\/p>\n<p>OpenAI may keep the parts of the conversation it received for up to 30 days, then deletes them\nitself.<\/p>\n<p>Copies in Meta's apps: Hit Shoes deletes the conversation from its WhatsApp, Facebook or\nInstagram inbox when you ask; you delete the copy on your phone yourself.<\/p>\n<h5>Even without a request<\/h5>\n<p>Conversations are deleted automatically 12 months after the last message.<\/p>\n<p>When you unsend a message on Instagram, we delete it automatically too.<\/p>\n<h5>Security<\/h5>\n<p>Only Hit Shoes staff and, while maintaining the system, ThePluton Studio see the conversations. The\npanel opens only with a password and only over encrypted connections (HTTPS); every change in it is\nrecorded, and backups are made every day.<\/p>\n<p>If you find a security problem, write to <a href=\"mailto:adrian@pluton.studio\">adrian@pluton.studio<\/a>.<\/p>\n<h5>Changes<\/h5>\n<p>When we change this policy, we publish it here and update the date below.<\/p>\n<p>Updated 8 October 2026 \u00b7 HIT SHOES SH.P.K., Ferizaj, Kosovo<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Politika e privat\u00ebsis\u00eb Kjo politik\u00eb shpjegon cilat t\u00eb dh\u00ebna ruajm\u00eb kur i shkruani Hit Shoes (Dr. Jack) n\u00eb WhatsApp, Facebook (Messenger) ose Instagram, pse i ruajm\u00eb, kush i sheh dhe si mund t&#8217;i fshini. Kush jemi Kontrollues i t\u00eb dh\u00ebnave \u00ebsht\u00eb HIT SHOES SH.P.K., q\u00eb tregton n\u00ebn mark\u00ebn Dr. Jack, me seli n\u00eb Magjistralen Ferizaj\u2013Prishtin\u00eb,&#8230;<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"footnotes":""},"class_list":["post-3","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/drjackks.com\/en\/wp-json\/wp\/v2\/pages\/3","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/drjackks.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/drjackks.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/drjackks.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/drjackks.com\/en\/wp-json\/wp\/v2\/comments?post=3"}],"version-history":[{"count":3,"href":"https:\/\/drjackks.com\/en\/wp-json\/wp\/v2\/pages\/3\/revisions"}],"predecessor-version":[{"id":7384,"href":"https:\/\/drjackks.com\/en\/wp-json\/wp\/v2\/pages\/3\/revisions\/7384"}],"wp:attachment":[{"href":"https:\/\/drjackks.com\/en\/wp-json\/wp\/v2\/media?parent=3"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}